Responding to support inquiries in a timely manner is of paramount importance to us, whether you are a Customer (end-user) or a Partner.
For first time support inquiries, we strongly advise you to use the Contact Form to initiate contact with our support team. Once officially in touch, our support team will set you up with access to our helpdesk portal, which you can use to send support requests through to our team.
Our support methodology is based on triaging, evaluating, and then addressing customer or partner problems related to any Apps we offer on Microsoft AppSource Marketplace built on top of Microsoft Dynamics 365 Business Central. Classification of support requests will be determined in Q Solutions’ sole discretion based on factors, including input obtained from the Customer or the Partner.
– Support Service Level Agreement Summary
Support requests pertaining to trial licenses are typically considered as Normal or Low Severity ones, regardless of impact and urgency.
Q Solutions customer support is available Monday through Friday from 9:00 AM to 4:00 PM London, UK time.